Tracking purchase orders with the integrated app is becoming necessary for a successful eCommerce website.
Customer satisfaction is one of the key factors for your sales and growing profit.
One sure way to satisfy customers is to provide real-time updates on their orders. Integrating a purchase order tracking app into your eCommerce website will definitely achieve the goal. Not only does it improve transparency and trust, but it also leads to repeat purchases and profit boosts.
Five Best Apps for Tracking Purchase Orders
In this article, we’ll explore five best order tracking apps (with prices).Then, we’ll list the benefits of integrating a purchase order tracking system into your eCommerce website. Finally, we’ll show you five common mistakes to avoid when choosing the optimal delivery tracking software for your unique eCommerce business.
What is eCommerce Purchase Order Tracking Software
eCommerce Purchase Order Tracking is a software solution that tracks and monitors the status of purchase orders from the point of sale to final delivery. The software integrates with the eCommerce platform and logistics providers to provide real-time order status and location updates.
When a customer places an order, the software generates a unique tracking number linked to the purchase. The tracking number is sent to the customer via email, allowing them to monitor the order progress in real-time.
The software updates the order status and location as the order moves through the supply chain. The system also sends automated notifications to the customer on key milestones such as the order being shipped, out for delivery, or delivered.
The Best Five Track Purchase Orders Apps in 2023.
We’ll jump right into the topic and present our choice of the five best delivery tracking apps (software) in 2023. We based our choice on 15+ years of experience selling online, app prices, number of features, and user-friendliness for eCommerce business owners.
TrackMage is the absolute best, in our opinion due to the low pricing system and the largest number of features it provides.
TrackMage Features & Benefits
- 1296 carriers worldwide
- Integration with Shopify, WooCommerce, ClickFunnels, Zapier, Shopify, NetSuite, Salesforce, Magneto, Klaviyo, Zendesk and Attentive
- One of the cheapest purchase orders tracking systems
- Exceptional Customer experience features
- Increased number of reviews
- Track an unlimited number of shipments
- Access for the whole team
- Keep your customers on your website all the time
- Repeat visits to your website
- Correcting customers’ typos
- Real-time tracking of every shipment
- Utilizing Up-Sell based on purchasing history
- Automatic notification about any delivery changes and progress
- Personalized updates with up-sell suggestions
- Brand customization for your tracking pages
- Easy to send custom messages and apologies for delays
- All inbound and outbound shipments on a single page
- Carrier analytics to improve shipping times
- Shipment grouping by date, carrier, order number, country, etc.
- Drop-Shipping friendly
YES
14 days
Pricing
https://trackmage.com/pricing/
$8,89/month – up to 100 orders
$28,89/month – up to 500 orders
$98,89/month – up to 2000 orders
$198,89/month – up to 5000 orders
Features & Benefits
- 1125 carriers
- Integration with Shopify, NetSuite, Salesforce, Magneto, Zendesk, Attentive, and Klaviyo in Pro plans
- Standard support with a premium support option for Silver and Gold plans
- Customizable tracking page
- Email notifications
- SMS notification with additional payment options
- Basic analytics (advanced is provided in Pro plans)
- Up-selling offer
Free Trial
YES
7 days
Pricing
https://www.aftership.com/pricing/tracking
$9/month – up to 100 orders + $10 for each team member
$99/month – up to 2000 orders
$199/month – up to 2000 orders+remove AfterShip branding
Features & Benefits
- Integration with Shopify, Magneto, NetSuite, BigCommerce, Attentive, Klaviyo, Instagram, Yotpo, Facebook, Recharge
- Multichannel support for buyers
- Order management
- Centralized support tickets in one place
- Up-selling offers
- Pre-sale communication
Free Trial
No
Pricing
https://www.gorgias.com/pricing
$10/month – up to 50 tickets + $36 for 100 extra tickets
$60/month – up to 300 tickets
$360/month – up to 2000 tickets
$900/month- up to 5000 tickets
Features & Benefits
- 900+ carriers
- Integration with Klaviyo, Omnisend, Segment
- Automatic order status updates
- Estimated delivery times
- Drop-shipping friendly
- Customizable tracking page
- Returns & exchanges page
- Customizable email notifications
- Product recommendations
- Analytical data
Free Trial
Yes
30 days
Pricing
https://parceltrackr.com/pricing/
$9/month – up to 400 shipments + $0,02 for 1 extra shipment
$19/month – up 1100 shipments
$48/annually – up to 2800 shipments
$78/month- up to 10.000 shipments
Features & Benefits
- 550+ carriers
- Integration with Shopify, OpenCart, CS-Cart, Magento, WooCommerce
- Automatic order status updates
- SMS notifications
- WhatsApp notifications
- Customizable branded tracking page
- Returns & exchanges page
- Customizable email notifications
- Product recommendations
- Order reviews and feedback
- Bulk upload
- Analytical data
Free Trial
Yes
7 days (up to 500 shipments)
Pricing
https://app.shipway.com/pricing.php
$12,8/month – Basic
$27,5/month -Silver
$35,37/annually – Gold
$103,21/month- Premium
For more information, you have to register on the ShipWay website
Prices Comparison of the Five Best Order Tracking Apps
| TrackMage | AfterShip | Gorgias | ParcelTrackr | ShipWay |
| $8,89/month – up to 100 orders | $9/month – up to 100 orders | $10/month – up to 50 tickets | $9/month – up to 400 shipments | $12,8/month – Basic |
| $28,89/month – up to 500 orders | $99/month – up to 2000 orders | $60/month – up to 300 tickets | $19/month – up 1100 shipments | $27,5/month -Silver |
| $98,89/month – up to 2000 orders | $199/month – up to 2000 orders | $360/month – up to 2000 tickets | $48/annually – up to 2800 shipments | $35,37/annually – Gold |
| $198,89/month – up to 5000 orders | $900/month- up to 5000 tickets | $78/month- up to 10.000 shipments | $103,21/month- Premium | |
| Free trial 14 days | Free trial 7 days | No | Free trial 30 days | Free trial 7 days |
10 Benefits You’ll Experience When You Integrate the Delivery Tracking Software
Here are ten benefits you’ll have when you integrate a purchase order tracking app into your eCommerce website:
- Improved customer satisfaction: Customers today expect fast and transparent delivery when shopping online. The purchase order tracking app provides your customers with real-time status updates on the delivery. It reduces the uncertainty and anxiety buyers experience while waiting for the delivery, ultimately improving customer satisfaction. Happy customers will return to your website to buy more and recommend your products to others.
- Increased efficiency: Manually tracking purchase orders is time-consuming and prone to errors. With a purchase order tracking app, all orders are centralized, transparent, and automatically tracked. You and your team will be more efficient and focus on other important tasks.
- Increased customer loyalty: The app enables you to send automated updates and notifications to customers. If you send personalized and timely messages, you’ll deepen brand awareness and loyalty.
- Greater accuracy: The app provides accurate delivery times, stock levels, and inventory management information. With accurate data, you can make better decisions on stocking levels, reduce overstocking or stockouts, and avoid unnecessary shipping costs.
- Upsell opportunities: With access to customer purchase history and tracking data, you can use this information to cross-sell or upsell products or services. You will increase the average order value and enhance the customer experience by sending targeted promotions or recommendations.
- Competitive advantage: Order tracking app sets your business apart from competitors. It shows that you prioritize transparency, convenience, and customer satisfaction.
- Reduced workload: With automated tracking and communication, customer service teams can focus on resolving complex issues rather than answering routine order status inquiries. Automating repetitive tasks frees up time for other important tasks, such as growing your eCommerce business.
- Cost savings: Better inventory management and accurate delivery times reduce the likelihood of overstocking or stockouts, saving money on storage, shipping, and lost sales. You’ll free up significant funds that were previously trapped in stocks.
- Better analytics: Tracking purchase orders and delivery data provides valuable insights into customer behavior, preferences, and pain points. Make data-driven decisions that lead to growth. For example, you may discover that customers in a particular geographic region prefer a certain product type or have a specific delivery preference. This information helps you tailor your marketing efforts and product portfolio.
- Increased brand awareness: Integrating the app, which allows you to customize messages using your brand signage, ‘ll deepen brand awareness. Studies show that brand loyalty significantly increases repeat purchases.
5 Common Mistakes To Avoid When Choosing Optimal eCommerce Order Tracking Software
Selecting the right purchase order tracking app for your eCommerce business requires careful consideration and research.
Avoid these five common mistakes, ensure a smooth implementation, and improve customer satisfaction.
- Not considering the integration with your eCommerce platform: Check if a purchase order tracking app is compatible with your eCommerce platform. Failure to do so results in additional costs, development time, and technical difficulties.
- Focusing solely on price as the major criterion: The price should be one of the less important criteria. More important is to consider all the benefits a particular app provides and the profit boost you’ll experience.
- Overlooking customization options: Every eCommerce business has unique needs and requirements. It’s important to choose a purchase order tracking app that offers customization options to meet the specific needs of your business.
- Ignoring customer support: Technical difficulties and issues can arise at any time. Choose a purchase order tracking app that provides reliable customer support to resolve issues quickly and efficiently.
- Neglecting to test the app before implementation: Before implementing a purchase order tracking app, it’s essential to test the app thoroughly to ensure it meets your requirements and works seamlessly with your eCommerce platform. Failure to do so may result in costly errors and downtime.
Final Thoughts
Tracking purchase orders is an essential aspect of running a successful eCommerce business. By implementing purchase order tracking software, you and your buyers will have numerous benefits, such as:
- real-time updates to customers,
- enhance transparency and convenience,
- build trust,
- improve customer satisfaction
- acquire valuable data to optimize inventory management, shipping processes, and customer support.
However, it’s important to avoid common mistakes when selecting a purchase order tracking app.
- Consider the integration with your eCommerce platform;
- Price is one of the major criteria, but consider other benefits;
- Do not overlook customization options;
- Do not ignore customer support;
- Choose the app after you test it.
After analyzing the five best tracking purchase order apps, we recommend TrackMage based on the low price, long free trial period, excellent support, and the largest number of benefits.